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FAQ's
How soon will I get my order? TOP
Orders are typically processed upon receipt and shipped within 1-2 business days (out of stock and/or back-ordered items are noted and updated as frequently as possible). We understand the importance of customer service and want to make sure that you receive your order in a timely manner. Whether you are purchasing an item for a friend or for yourself, we want you to feel confident that your product will arrive as quickly as possible. We will do our best to fulfill any special requests but ask that you please contact us and let us know about that special date so that we can make sure you have your order in time! What are my shipping options? TOP
In some instances we will ship via UPS, however, A Sweet Pea customarily uses USPS (2-3 day delivery). For an additional charge, express shipping is also available. Can I ship to mulitple addresses? TOP
We can only ship to one address per order. If you are ordering multiple items and want them shipped to more than one address, you will need to place a seperate order for each recipient address. How will I know when my order has shipped? TOP
Upon shipment of your order, you will be provided, via e-mail, with your sales receipt and shipment tracking number. You can also check the staus of your orderby clicking on "order tracking" link to the left.
IF YOU RECEIVED NOTICE FROM US THAT YOUR ORDER SHIPPED AND YOU DO NOT RECEIVE YOUR ORDER WITHIN 5 DAYS, PLEASE CONTACT US IMMEDIATELY.
If you have any questions regarding shipment of your order, please contact us.
Do you charges sales tax? TOP
Orders shipped to a California address are subject to CA sales tax - 8.75%.
What is your return policy? TOP
RETURNS Although we are confident that you be thrilled with your purchase, A Sweet Pea gladly accepts exchanges or returns on unused and unwashed merchandise within 30 days of receipt, with a valid sales receipt, less shipping costs.
The product must be in original condition with all packaging and original tags in place in order to ensure that you receive credit, less shipping charges. A Sweet Pea does not accept exchanges or returns on sale, specially priced merchandise and custom orders (including wooden framed letters); these sales are final. All exchanges or returns must be pre-approved by A Sweet Pea. Please contact customer service for a return authorization code. Any item(s) sent to A Sweet Pea for return or exchange without prior approval from A Sweet Pea will be refused. Any merchandise that is not in original condition will be charged a 25% restocking fee.
Exchanges must be made for a new item of equal or greater value than the original purchase or the original purchase is considered to be a return and will be subject to the restocking fee, if applicable.
We stand by the quality of all our products. If there is a material defect with any of our products, we will be more than happy to correct or replace your item. Please contact us immediately. The item must be in new, unused, and unwashed condition and returned within 14 days of receipt. Thank you!
How do I contact customer service? TOP
CUSTOMER SERVICE For a fast response, please send us an email.
When leaving a message, please be sure to include your name, telephone number and the reason for your call.
Telephone: 951.719.6213 Fax: 717.313.5788
Is there A Sweet Pea store I can come in and visit? TOP
A Sweet Pea is currently an on line only boutique. We are located in Southern California, based just north of San Diego. Do you ship to Canada? TOP
YES! International Orders will take approximately 10-14 business days to arrive but delivery dates cannot be guaranteed. No tracking number is provided for this service. If you would like a tracking number, a guaranteed delivery date, or courier service, additional shipping charges may apply.
***Note: A Sweet Pea cannot be held responsible for packages that are delayed in customs or by the post office. |
